Supporting organizations and institutions with best practice accountability consulting services, from accountability mechanism reviews to other bespoke collaborations.

Natalie’s accountability consulting and advising services include:

  • design of grievance and accountability mechanisms,

  • evaluative reviews,

  • governance, transparency, and communications support,

  • navigation of political structures, and

  • effective complaint handling techniques.

Natalie conducts trainings, workshops and support accountability mechanisms with best practices around engagement with complainants and civil society, including relating to issues of retaliation.

Natalie’s expertise comes from decades of consulting on accountability issues for multiple multilateral development banks (MDBs) and UN institutions, and as the founder of Accountability Counsel, an organization dedicated to supporting communities with the effective use and improvement of accountability offices.

Natalie has been part of accountability policy development at every major MDB and has supported dozens of communities to use accountability offices effectively, including cases that have delivered remedy to complainants, changed policy and practice, and improved livelihoods and the environment.

Accountability Consulting